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Commitment to Quality

We are making every effort in pursuit of quality improvement and ever higher reliability to improve customer satisfaction.

1. ISO9001 Certification

　We achieved company-wide certification of the ISO9001 Quality Management System in July 1996.

 

2. Quality Policy

　We have formulated our quality policy as follows and are working hard to achieve the objectives.

MEC Co., Ltd. pursues quality in accordance with its quality management system, which complies with ISO9001, in the electronic substrates business, so that customers can fully rely on the quality.

  1. With the principle of ＂quality first, customer first,＂ we ensure high quality and reliability to meet the needs of our customers.
  2. We maintain the activities of quality control circles to continuously improve processes, products and services with the participation of all employees in all departments.
  3. To realize a quality policy, we set quality objectives to achieve and review them as needed.

 

3. Response to Quality and Customer Satisfaction Improvement

　Based on our management philosophy to contribute to society in general through ＂original technology,＂＂reliable quality＂ and ＂thorough services,＂ we try to understand the needs and expectations of our customers precisely, and strive to improve the reliability of quality and customer satisfaction.

　We have established a management system in compliance with ISO9001 and ISO14001 to pursue these efforts efficiently and effectively, and now operate it properly.

 

4. Internal Auditing and Continuous Improvement

　We conduct internal auditing regularly, not only to check that the work is being done in accordance with various standards and to check compliance with laws and regulations, but also to review the work from the perspective of improvement of efficiency (KAIZEN or improvement), quality improvement, product safety and reduction of the environmental burden.

We not only repeat the PDCA cycle to continuously improve the level of our work, but also try to work together with all our stakeholders in our endeavor to realize the ideal.

 

5. Basic Policy of Materials Procurement

　We select suppliers based on clear criteria in terms of quality, cost, delivery time, and technology level when we purchase materials. In addition, we emphasize the environmental conservation efforts of suppliers.

　We check the hazards and toxicity of materials and also respond to compliance issues and environmental conservation.

　In order to ensure good products are delivered to our customers, we evaluate the performance of our suppliers on a yearly basis. Based on the results of the evaluation, we request our suppliers to make further efforts toward quality improvement and environmental conservation.

 

6. Methods of Ensuring Traceability

　To prevent human errors and strengthen traceability management and quality management, we
introduced a ＂Blending Control System＂ in our production bases in 2004. The system has the

following benefits:

　・Online management of materials <<automatic measurement and input of main materials>>

　・Prevention of troubles associated with materials blending <<wrong material, excessive or insufficient amount>>

　・Automatic recording <<prevention of missing records or errors, operation with paperless instructions>>

　・Prevention of human errors <<elimination of false ideas, wrong guess, misconception>>

 

　In addition, the total management of materials, from material receipt to product shipping, has been made possible by combining a ＂Blending Control System＂ with other systems, such as EDP and a ＂Shipment Management System.＂

　Therefore, the following information can be traced with a ＂Product Lot Number＂ indicated on product labels.

　　・Order sheets of materials and acceptance inspection records

　　・Records of production work and calibration of weighing machines

　　・Check records of machines and equipment

　　・Product inspection records

　　・Shipment records

 

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